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FAQ/HELP

Hello and welcome to the FAQ/Help page! Here you can get acquainted with useful information on FAQ

You can purchase our products online only and we ship them directly to your doorstep with free standard shipping. We use the best carries in the business to make sure your orders gets to you on time. From the secure checkout page you'll your items description, price and delivery timing. You can also choose a faster delivery method for each item in your order, for an additional fee.

Where to buy GEMMA products?

GEMMA products are available online on our website only. We don't have physical store in India at present. You can place your order here on this website and we deliver directly to your doorstep with shipping methods you choose at checkout.

Is there any warranty on GEMMA products?

Yes, GEMMA products are warranted for its quality, material and standards. You will get a warranty card with your package and products will be same as described on our website.

How can I trust?

GEMMA is a company in existence since 2014 and shipping its products worldwide. Our profile will show you our strength in jewellery industry. We are only online available silver jewellery manufacturer in India where you can get the products customized to your order and details.

Is that made of pure silver?

Yes, GEMMA only produce silver jewellery. All our jewellery products displayed on our website are made of pure silver. We do provide 925 Hallmark on all our jewellery by Bureau of Indian Standards.

What are the diamonds used?

All the diamonds used in GEMMA jewellery are a 5A Quality Cubic Zirconia or Swarovski as available to time. These diamonds are best in quality and with brilliant cuut. These diamonds are used in different shapes in different pieces of jewellery.

Is that polish get fade?

If the jewellery is used with due care polish will not fade early. you will get a care instruction guide with the product to know how to use the product to make its life longer.

Can I get my name/quote on products?

Yes, We do engraving on all products including watches as per customer's requirement. You can get names/Quotes on rings and bangles of your choices.

How measure my ring/bangle Size?

We do provide assistance in finding your ring/bangles size. there are different methods available in our ring/bangles size finder guide, by which you can easily find out your sizes. This size guide is available on our website and also on product pages where size required.

Can I exchange if size doesn't fit?

Yes, there is option available to get exchange of sizes if it doesn't fit. you will exchange guide note with your parcel showing the process of exchange.

I am confused?

if you are confused to finalize any product, get help from our experts they will guide you what product will suit your requirements. Also you can ask whether it will look nice in your size or not.

Is it secure to pay online?

Yes, GEMMA website is secure and safe. You can make payments online on our website without fear. Gemma website is secured with 2048-bit highest assurance EV SSL Certificate.

What if the product is not received on time?

You can get information on your orders by writing us an email at [email protected] You will get complete detail of your order status.

How can I track my order?

You can trace your order by login to your account or by clicking "MyOrderstatus" at footer of home page. Also you can call us at 0120-4565379 for order status.

Can I place order on Cash on delivery (COD) basis?

No, you can not place order on COD basis, This service is not avalable with us. 

What if the product I received is damaged?

You need to inform us immediately on receipt of product about damage on email at [email protected] You will get complete replacement of the product without charge.

I didn't receive any confirmation of order?

Please check your email if you provided in your order If the email id is correct do let us inform about it by email at [email protected] we will provide your the confirmation on email.

Can I check the product on COD delivery?

There is no COD Available 

Can I cancel my order?

No, orders placed can't be cancelled. However, you have the option to change the product before dispatch only, To change the product please write to us at [email protected] that you want to change the product.

Where to return the product for exchange?

you need to get return approval on email by writing at [email protected] In reply email you will get complete process to return the products for exchange. Please follow the instructions as received in that email.

What certificate I will get?

All of our jewellery products are 925 BIS hallmarked and GEMMA also provides self certification on it. Other products are only warranted under terms and conditions of GEMMA.

Do you provide warranty card?

Yes, you will get a warranty card with all of our products where warranty applies.

Can I get customized design?

Yes, you have the option to customize any of our design available on the website. This customization can only be done for TEXT engravings only. No change in basic design will be available in customization.

Trouble in placing order on website?

If having trouble in placing order on our website, please do let us know by email at [email protected] or voice call at 01201565379.

Why my order get cancelled?

If you find your order gets cancelled automatically. Please contact us on email at [email protected]